YOU WERE LOOKING FOR: Postal 473 Exam Practice Test
You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information. You also enquire the next day to ensure that the customer succeeded...
However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ? To significantly increase your chances to ace the...
I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life. However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player.
That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift.
It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option.
You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable.
Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team.
Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option.
You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated. Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here.
Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for.
You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system.
There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for. For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities.
If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment. On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers. As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers. The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four. Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings.
As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four. It should be fairly easy with rigorous practice. You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions.
You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly! It appears that the internal mechanism may keep a tab on the time taken to complete this section. It could be advantageous to complement accuracy with speed to jack up your score. Sample Question 4.
The coding section is open book and you will refer to the Coding Guide while answering your questions. The Memory Section of Part C requires you to remember the coding guide you used in the Coding Section and assign delivery routes without looking at the guide. The first column is the Address Ranges for each route. If you look at the first address range of Route A notice that all addresses from through Amherst Avenue are included in route A. Route B picks up the remaining Amherst Avenue addresses from to Delivery Route - Each delivery route has multiple addresses assigned to that carrier. For example, if a letter was addressed Sutton Way you would select Route B for the answer. Delivery Route D includes all addresses not assigned to a specific route. If you are given the address Canton St. These addresses are not included in routes A, B, or C. You are permitted to look at the Coding Guide while answering the Coding questions in this section.
Use the sample answer sheet for the practice exams. Note that the Delivery Routes are listed A through D to the right of the questions in the exam booklet. If you neglect to use the answer sheet your answers will not be graded. You would darken answer A on the answer sheet. Remember to NOT put your answers in the exam booklet. Note the spelling for the street address in this question. Question 2 — Sutton Way is located in range A and B for street numbers from The address in question two is Sutton Way which is beyond the range of either route A or B. In Route C. However, it is Rural Route 5 not Route 6. Question 6 — University Blvd is listed in Route C and the address range is - You will have 6 minutes to complete this full length section.
Copy the answer sheet in the back of this section and place it next to your book. Time the exam to see how many question you can answer in the time allotted. The Coding Guide was repeated on this page and on page so that the questions would be next to the Coding Guide. You are permitted to use the Coding Guide for this section. The Postal Service evaluates your personal experience, characteristics and tendencies. You will be asked your likes and dislikes, whether you have experience in certain areas. The answers are multiple choice. Content and Structure Part D is divided into two groups. The first group of questions includes multiple choice questions or statements with the following possible answers: The second group of questions can have as few as four to as many as nine answer choices. You choose the answer that best describes your personal feelings and concerns. You like to work independently without interruptions. Strongly Agree.
To locate jobs on the Postal Service's web site follow the guide that we developed on this site to help you navigate their application process. The Battery Examination covers the majority of entry level hiring although some offices also maintain custodial registers, which by law, are reserved for veteran preference eligibles. All of the skilled maintenance positions require examination A separate announcement, examination number , is required for Electronics Technician positions.
Click here for more information about the Postal Exam. Comprehensive sample practice exams with answer keys are included in Post Office Jobs. It can be a fellow worker, a spouse, or just a good friend. Try various study routines until you hit a combination that works. Try studying in 20 to minute sessions, with 5-minute breaks in between, or stretch it out to hour intervals. A good study routine will improve your test scores. The following strategies will help you improve your grades. Use these strategies on the practice tests in this book and when you take your actual Postal Service exam. If you practice these techniques now, when you take the postal exam they will become second nature.
Eliminate the answers in multiple-choice questions that make no sense at all. You can often eliminate half of the answers through this method. Only select an answer with these words in it if you are absolutely sure it is the right answer. If two answers have opposite meanings, take your time and look closer. Many times one of the two is correct.
Place a mark next to answers that you are unsure about. After completing the remainder of the exam, go back and review these questions and make a final selection. One word can dramatically change the meaning of a sentence. Read each question word-for-word before answering. Build your confidence by answering the questions you know first. If the first question you read stumps you, skip it and go on to the next one. Get plenty of rest the night before the exam. This book includes a comprehensive study guide with a full length practice exam. Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment.
Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment.
Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life. However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question.
You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied.
Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place.
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